Terms & Conditions of Sale

Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

“You/Your” means the client, customer, end user or recipient of HomeFree’s products/services

“We/Us/Our” means HomeFree, which is a trading name of Broome & Associates Ltd, a company registered in England under 8470352, registered address is Suite C, 4-6 Canfield Place, London NW6 3BT.

Site Survey

A site survey is a visit from a member of our staff to assess the suitability of a given space for the installation of our products, the provision of our services and to gather sufficient information from you so that we might assemble a quotation/estimate/proposal. Site surveys are usually conducted without charge however if significant investigation work is necessary to assess existing infrastructure we may levee a fee that will be agreed with you before surveying starts.

We are happy to provide professional and impartial advice free of charge by telephone before visiting your property, however this advice may alter following a site survey by a member of our staff. We are unable to provide fixed prices for any installation services as the amount of work involved and time required to complete any given installation depends on the property and the type of installation you require.

Following a survey, you will be issued a quotation/estimate/proposal which is valid for 30 days from the date on the document. Quotations/estimates/proposals are issued on an obligation free basis and are usually delivered within 10 working days of a survey taking place. Figures quoted on expired quotations/estimates/proposals cannot be considered accurate.

Factors out of our control may mean we need to cancel or postpone a survey booking. We will always try to inform you at the earliest opportunity when this may be the case. HomeFree or its associated companies will not be liable for any inconvenience caused due to cancellation/postponement of an appointment regardless of the reason the cancellation/postponement has taken place.

Support Visits

Our support visit service is intended for either new or existing customers whom have technical difficulties with existing AV / IP equipment. Before a visit is booked, a member of our staff will attempt to gather as much information as possible from you to confirm that we possess the expertise necessary to assist you and that your property is within our service area.

Confirming a Support Visit appointment will require you to pay a call-out fee of £149.17+VAT. Payment of the fee and confirmation of the booking will result in a suitably qualified and equipped AV / IP technician arriving at your property within the agreed time window and spending up to one hour diagnosing and correcting the problem. If further time is necessary, it will be charged at the rate of £81.66+VAT per hour billed in half-hourly increments.

If a secondary visit is necessary due to faulty items requiring repair, we will not levee a further callout fee. Instead, we will continue to charge you £81.66+VAT per hour billed in half-hourly increments.

You will be entitled to a full or partial refund if you choose to cancel your Support Visit. The amount you are refunded depends on the amount of notice you give us:

  • Cancellation zero days before scheduled appointment or technician arrives and is unable to access property: 0% Refund issued

  • Cancellation one day before scheduled appointment: 25% refund issued

  • Cancellation seven or fewer days before scheduled appointment: 60% refund

  • Cancellation fourteen or fewer days before scheduled appointment: 90% refund

  • Cancellation with more than fourteen days before scheduled appointment 100% refund

Factors out of our control may mean we need to cancel or postpone a Support Visit appointment. We will always try to inform you at the earliest opportunity when this may be the case. HomeFree or its associated companies will not be liable for any inconvenience caused due to cancellation/postponement of an appointment regardless of the reason the cancellation/postponement has taken place.

Goods & Services

By accepting a quotation, verbal or otherwise, you are entering a contract with HomeFree in which you agree to pay for all products and services set out in said quotation.

HomeFree require payment for any products we are supplying prior to those products being delivered to the installation site or to the delivery address (if different). Payment for products should be made with sufficient time for us to process the order, order products from our suppliers and arrange delivery to you. We will make you aware of the lead times of the products selected for your order/installation when the order is placed.

HomeFree require payment for any services we have rendered no later than 30 days after said services have been signed off by the client/customer on our completion document.

Failure to pay in full within the agreed time period once services have been rendered will result in your audio/video/wi-fi system being disabled remotely (or in the case of Wi-Fi systems considerably slowed-down) and/or legal court action. All goods provided by HomeFree remain the property of HomeFree until paid for in full.

Installation

By signing the quotation/proposal provided, you agree to the advice provided by HomeFree, the price of the goods/services quoted and the suitability, location & positioning of equipment that is to be installed. Furthermore, you agree extra charges will be leveed upon you in the event that installed goods subsequently require removing or re-positioning following initial installation.

It is your duty to ensure suitable permissions from the property owner/tenant/landlord/agent, have been obtained and planning permission has been granted if necessary. HomeFree will not be held responsible for any remedial works that become necessary to improper permissions.

HomeFree, at our sole discretion, reserve the right to decline any work instructed to be carried out in a property/location or within a property that we deem to be unsafe.

HomeFree reserves the right to refuse installation services in temporary structures, mobile structures (such as caravans and mobile homes) and tree houses.

Factors out of our control may mean we need to cancel or postpone an installation booking. We will always try to inform you at the earliest opportunity when this may be the case. HomeFree or its associated companies will not be liable for any inconvenience caused due to cancellation/postponement of an appointment regardless of the reason the cancellation/postponement has taken place.

Property damage/complaints

In the event that you need to lodge a complaint relating to the supply of goods, services or property damage potentially caused by HomeFree, you must notify us within seven days of either taking delivery of goods or signing our completion document.

Your complaint must be made in writing and sent to hello@homefreeeav.com or to Suite C, 4-6 Canfield Place, London NW6 3BT. If your complaint relates to services rendered, then reasonable opportunity must be provided by the customer to HomeFree to inspect the work carried out prior to remedial work being started by HomeFree or a third party. HomeFree will not be held liable for such damage unless this condition has been met.

Guarantees & Warranties

HomeFree will guarantee the following against faulty material and workmanship:
a) Televisions/monitors wall/ceiling mounted by HomeFree, for five years from the date of the invoice.

b) Speakers/miscellaneous electronic equipment wall/ceiling mounted by HomeFree, for one year from the date of the invoice.

Any electronic equipment supplied/installed by HomeFree carries either a 12, 24 or 60 month manufacturer’s warranty depending on the manufacturer. Warranty details from individual manufacturers are available upon request.

HomeFree WILL NOT guarantee the following against faulty material or workmanship:
a) Any repair, upgrades or alterations carried out by persons other than those employed or instructed by HomeFree.

b) Any equipment provided by the customer and installed by HomeFree. Any further visits from HomeFree after installation attributed to faulty equipment provided by the customer will result in a chargeable call, which will be discussed and agreed with the customer before the HomeFree engineer visits.

c) Works carried out for the customer against HomeFree’s recommendations, by persons other than those employed or instructed by HomeFree.

d) HomeFree will not be held liable for loss or damage caused by fire, theft, flood, riot, explosions, aircraft or items dropped therefrom, circumstances deemed as acts of God, lightning or damage beyond HomeFree’s reasonable control or acts from third parties, criminal or not.

General

Your contract shall be governed and interpreted exclusively according to the laws of England and Wales and the jurisdiction of the English courts will apply.